Privacy Policy

Introduction & Scope

S0na101 ("we", "us") is an international online gaming platform committed to delivering the best gaming experience for users in Bangladesh. This Privacy Policy applies to all users of the s0na101.com website and our mobile app.

By registering on our platform or using our services, you consent to the collection and processing of information as described in this Privacy Policy. We never use your personal data unlawfully or sell it to third parties.

What information we collect

S0na101 collects various types of information to provide you with a safe and seamless gaming experience. All data is handled with the utmost care.

Personally Identifiable Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address and country
• National ID or passport details (for KYC verification)

Financial information

• Deposit and withdrawal history
• Payment method details (mobile banking, e-wallet, last few digits of bank account number)
• Transaction reference numbers and timestamps

Usage Data

• Which games you played, for how long, and how many times
• Device type, operating system, and browser
• IP address and connection timestamps
• Cookie and local storage data (for browser session management)

Contact Information

When you contact our support team, the details of your messages, complaints, or requests are recorded. This helps us improve our service quality and provide you with better assistance in the future.

How Your Data Is Used

S0na101 uses your information solely for legitimate purposes. We never sell your data to third parties without your consent. The key purposes for which we use your information are outlined below.

Cookies & tracking technologies

S0na101 uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser that help us remember your preferences on our site.

Essential Cookies

These cookies are essential for the core functionality of the site. They are used to maintain login sessions, manage security tokens, and save language preferences.

Analytical Cookies

We want to understand which pages our users prefer and where they run into issues. Analytical cookies collect this information in a completely anonymous way — no personal identity is ever revealed.

Disabling cookies

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause some key features of the site to stop working.

Data Sharing & Third Parties

S0na101 never sells your personal information. However, limited data may be shared with trusted partners under specific circumstances.

• Payment Processors: Only the financial information necessary to complete a transaction is shared.
• Legal authorities: Information may be disclosed when required to comply with a court order or government directive.
• Technology Service Providers: Cloud hosting and cybersecurity partners are bound by strict confidentiality agreements.
• Fraud Prevention: Data may be shared with industry-standard verification bodies as needed to detect and prevent suspicious activity.

Data Protection Measures

To protect your data at s0na101, we use industry-leading security technology. Every transaction and data transfer is secured with 256-bit SSL encryption.

• The entire database is encrypted and backed up regularly.
• Server access is restricted to authorized personnel only.
• 24/7 cybersecurity monitoring and threat detection systems are active.
• Independent security audits are conducted on a regular basis.
• Two-factor authentication (2FA) is available on all accounts.

Your data rights

We believe you should have full control over your own data. s0na101 guarantees the following rights.

• Right of access: You may request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Under certain conditions, you may request the deletion of your data.
• Right to Restrict Processing: You may request that the use of your data be restricted in certain circumstances.
• Right to data portability: You may request an export of your data in a structured format.
• Right to object: You may object to the use of your data for specific purposes.

To exercise any of these rights, please contact our support team. We typically respond within 30 business days.

Data Retention Period

S0na101 does not retain your data any longer than necessary. Even after account closure, certain information may be kept for a defined period to meet legal obligations.

• Active account data: retained for as long as the account remains active.
• Financial transaction records: retained for up to 5 years after account closure.
• KYC verification documents: retained for up to 7 years after account closure.
• Customer support records: retained for up to 3 years after the last interaction.